REPLACEMENTS and FAULTY ITEMS

1) Before returning anything you feel is faulty, contact us on 07703 209663 or send an e-mail to chrisvwemporium@btinternet.com explaining

A)The part and model.

B)the exact nature of the fault.

Whilst faults can occur, it is usually down to incorrect installation etc.

2) We reserve the right to test all returned items before a refund or exchange is issued

3) We do not send out advanced replacements, if you require a replacement item you can either

A) Order a new part from the web shop and return the faulty item for inspection and refund

B) Send item back and wait for the test and (replacement,if the item is found to be faulty), if item is found to be operational when tested, we will contact you with our findings and the goods will be returned to you after payment of a test and delivery charge

4) Volkswagen Emporium (The Van Man) will not be liable in any way for loss of earnings, production of labour time or any other associated costs resulting from the installation of our products

CANCELLATION AND RETURN OF GOODS

1) If you wish to cancel your order you can:

A) Send an e-mail to chrisvwemporium@btinternet.com before we have dispatched the order.

B) Return goods you have ordered from us for any reason within 7 days of receipt, for a full refund or exchange. The cost of returning the goods shall be paid by you.

2) Upon receipt of the goods in its original condition (ie any seals and shrink-wrap intact) we will give you a full refund of the amount paid for the product(s)less the delivery charge

3) Credit / Refund will not be made under any circumstances for items older than 90 days

4) The right to return the goods as set out in 1) A & B shall not apply in the following circumstances:

A) If the product has been used.

B) If the products the packaging has been unsealed or is not returned in a saleable condition (ie parts missing, scratched or scuffed items etc)

C) Special order or customised items

D) If you ordered incorrectly or no longer require the items(20% Handling Charge will apply)

Items returned using standard Royal Mail or any other provider is at your own risk, Volkswagen Emporium (The Van Man) hold no responsibility of liability for loss or damage to returned items in transit

Clause 4 does not affect your statutory rights

Enjoy Shopping

Volkswagen Emporium - Van Man ~ The One Stop Camper Conversion Shop